Returns and Exchanges

Office Buddy is happy to accept any requests for returns and exchanges so long as the following conditions are met:

  • The item(s) purchased is not fit for its usual purpose, damaged under the care of the purchaser either by abnormal use or use against the instructions of the manufacturer and/or are of unacceptable quality through no fault of your own.
  • The item(s) received is incorrectly described and/or different from what is depicted from our website.
  • The request is made within 7 days of purchase/delivery, along with proof of purchase.
  • The item(s) must be in the original condition as purchased, where possible.

If you wish to request for a return and/or exchange, please drop us an email at Your email must include your name, order number, contact details, delivery address and your reasons for returning/exchanging the item(s). We will initiate the process for returns and exchanges as soon as we receive, process and confirm a request from you through this email. Our team will contact you and make the necessary arrangements to complete your return/exchange.

A request for exchange and/or return can only be made once for each order. This also applies for orders that are created to facilitate the exchange/return process.

As these items remain as your responsibility until they are received by our team, it is important that you do not attempt to make returns/ exchanges without contacting us first.

Upon receiving your item(s) for exchange, we will replace it by sending you with the same or similar product within 7 working days. If you wish to exchange for a different product, kindly inform our team member so we can assist you accordingly. Do note that this is subjected to stock availability and that priority will be given to new orders.

We regret to inform you that promotional items and gifts with purchases (i.e. free gifts) are not eligible for returns and/or exchange. Food and beverage products may also not be accepted for returns and/or exchange, unless they are delivered after their “Use By”/ “Best Before Date”.

Do note that your personal information will be used in order to process your return/exchange. Please see our Privacy Policy for more information.

To the extent permitted by law, Office Buddy shall not be held liable for collateral, consequential, indirect, incidental or exemplary damages or any lost profits, loss of data, loss of use related to the goods that are received by us under this Return and Exchange Policy.