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Q: How can I make an order?
To start, add the item(s) you wish to purchase to your shopping cart. When you have done so, proceed to checkout. You can do so either by signing up as our Buddy or checking out as a Guest.
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Q: How do I check the status of my order?
You can only check the status of your order if you are logged into your account on our website. Once you’ve done so, click on the My Orders tab at the top of the page. This will direct you to your order history on our site, where the status of your order(s) would be displayed.
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Q: How do I cancel my order?
To cancel your order, log into your account on our website and click on the My Orders tab at the top of the page. Once you have been directed to the page, hover your mouse over the box space that outlines your order details. This would make the “Cancel Order” option visible to you. Please note, however, that this option would not be available once payment has been submitted. In such a scenario, please contact us for assistance. If you have checked out as a Guest and wish to cancel your order, we ask that you contact our team for further assistance.
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Q: How do I know if my order has been confirmed/processed?
Upon submitting your order, you should receive an email from us informing you that your order is being processed. There is a chance that your email service provider has flagged this email as “spam” or “junk”, so it’s a good idea to check your spam/junk folder as well if you do not see this in your main inbox. In the event that you do not receive such an email from us, please contact us to let us know and we’d look into the matter.
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Q: Where can I find my order number?
There are a number of places where you can locate your order number – your order history (accessible via the My Orders tab at the top of the page), your order confirmation email as well as the delivery order you will receive upon delivery. If you have checked out using PayPal, you should be able to see your order number in your receipt and payment history there as well.
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Q: How can I check what I’ve ordered previously?
You can check your order history, which is accessible via the My Orders tab at the top of the page. This is not available, however, if you’ve checked out as a Guest.
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Q: How do I redeem coupon/promo codes when I’m placing an order?
You can redeem coupon/promo codes when you check out. Simply enter the coupon code in the Promotion Coupon box (outlined in orange) next to the Submit Order button and click to submit your order.
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Q: What do I do if I change my mind about an order?
We understand that there may be circumstances that would cause you to change your mind about an order that you have placed. In such cases, we ask that you cancel the order in question. You can do so by cancelling it via the “Cancel Order” option in your order history (accessible via the My Orders tab at the top of the page) on our website. If you have checked out as a Guest, you will have to reach out to our friendly team member to have them cancel the order for you. Do note that we are unable to allow order cancellations once we have dispatched your order.
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Q: Do/Can I get a discount when I order in bulk?
If you are purchasing an item in bulk quantity, we ask that you email our team for enquiries pertaining to a bulk discount.
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Q: Can I check if I’ve accidentally ordered twice?
Yes. You can do so by checking your order history, which is accessible via the My Orders tab at the top of the page.
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Q: When can I place an order?
Our online store is opened all day, every day. You are free to place an order at any time of your liking. However, please note that we will only process and deliver orders during our office hours (Monday – Friday, excluding Public Holidays, from 9.30am to 5.00pm). Orders that are submitted when our office is closed would be processed on the next working day.