Terms and Conditions

Hi! Welcome to Office Buddy!

This page informs you (i.e. the customer purchasing or intending to purchase from us) of the terms and conditions (thereafter referred to as “Terms”) of using http://www.officebuddy.com.sg (“Website”/ ”Site”) and mobile application (“App”), as well as the sale of products listed on both our Website and App.

Please make sure you take the time to read through these Terms before ordering from us so you are aware of your legal obligations and rights when shopping with us.

By using our Website and App, you are acknowledging that you have read, understood, and agree to comply with these Terms. Please do not use our Website and/or App if you do not agree with our Terms.

This Terms and Conditions agreement is effective as of November 22 2017.

  1. 1.INFORMATION ABOUT US

    This Website and App is owned by Office Buddy Pte Ltd (herein referred to as “Office Buddy”, “we”, “our”, “us”). Our Company Registration No. is 201700462E. We are located at 15 Tai Seng Drive, #02-02 (535220).

    Office Buddy operates an online platform through our Site and App, which offers one or more of the following feature or service (“Service”/ ”Services”) to allow you to browse and buy office supplies and other products:

    • (a)Access to a collection of products, pricing, graphics, images, listings and other works;
    • (b)Search engines and tools;
    • (c)Email alerts;
    • (d)Other services, content, features that is offered through the Site and App at our discretion.

    For all enquires, we ask that you contact our team by emailing us at contact@officebuddy.com.sg. We also provide correspondence via our registered office address via post.

  2. 2.APPLICATION
    • 2.1.Governing Law

      Our Terms are governed by the applicable laws of Singapore. We, along with you, submit to the exclusive jurisdiction of the Courts in Singapore in the event of any dispute or claims associated with these terms.

    • 2.2.Jurisdiction

      This Website and App is meant for use by citizens and residents of Singapore only. The services provided by Office Buddy is therefore not appropriate or available for use in other locations, although you can view and access this Website and App at any location on your own initiative. You are, however, responsible to comply with the relevant local laws while doing so.

    • 2.3.Revision to Terms

      • 2.3.1.We have the right to revise and amend these Terms at any time at our discretion to reflect changes in our business policies, payment methods, and changes in relevant laws and regulatory requirements.

      • 2.3.2.Any revisions made will be posted to our Website and App and will be effective immediately.

      • 2.3.3.In the event that any portion of these Terms are found to be unenforceable, the remainder of these Terms remain in full force and effect.

      • 2.3.4.By submitting an order to us, you are acknowledging that you have read, understood and agree to submit to the current Terms at the date in which your order is submitted. For this reason, we ask that you read and review our Terms each time before you send in your order.

  3. 3.SITE CONTENT, OWNERSHIP AND USE RESTRICTIONS
    • 3.1.Site Contents

      This Site and App contains material that is owned or licensed to us. This includes, but is not limited to, the design, layout, look, appearance and graphics.

    • 3.2.Copyright Infringements

      If you believe that there are materials on this Site and/or App that infringe your copyright, please contact us to submit a request for us to have them removed. We will review your request and take the appropriate course of action thereafter.

  4. 4.THE FORMING OF A CONTRACT BETWEEN YOU AND US
    • 4.1.Placing an Order

      Office Buddy is opened all day, every day. You are free to order with us at any time of your liking through our Site or App, but we will only process and deliver orders during our office hours (Monday – Friday, from 9.30am to 5.00pm SGT, excluding Public Holidays).

    • 4.2.Order Processing

      You will receive an acknowledgement email from us once you have submitted your order. This acknowledgement, however, does not mean that we have accepted your order. We will only begin to process your order if one of any of the following has been completed:

      • (a)You have submitted payment through a debit or credit card via PayPal or FomoPay;
      • (b)You have submitted payment through UnionPay, We Chat Pay and Scan and/or Alipay via FomoPay;
      • (c)You have selected the Cash on Delivery (COD) option and your order is confirmed by us.
  5. 5.TERMS OF SALE
    • 5.1.Online Account

      • 5.1.1.We recommend that you register and sign up for an account with us, although you do not need to do so to place an order with us as you can choose to checkout as a Guest. We will require your contact details (i.e. your email address and contact number) when you register with us. You will also be prompted to create a password for your account.

      • 5.1.2.You are responsible for maintaining the confidentiality of your password and for restricting access to your account.

      • 5.1.3.You are bound to all communications and activity transmitted and conducted through the use of your account. Office Buddy is not liable for any losses, damage, costs, expenses or liabilities resulting from and/or in connection with any wrongful or fraudulent use of your account.

      • 5.1.4.Please ensure that you provide accurate, up-to-date and completed information. We reserve the right to require additional verification or information from you before we accept any order. You can update your personal information at any time.

      • 5.1.5.Office Buddy sells products that can be used and purchased by consumers of any age (with the exception of alcohol), as long as they can submit payment using any of our permitted methods. If you are under 18 years of age, we will assume that your order is placed with the involvement of your parent(s) or legal guardian.

      • 5.1.6.Alcohol listings on our Site and App are intended only for persons above the age of 18. You must be at least 18 years of age to consume and purchase any liquor by law. For this reason, all deliveries with alcoholic products must be received by an individual who is at least 18 years of age. We reserve the rights to ask for a valid identification upon delivery and to withhold the alcoholic items if you do not meet the legal age requirements. If such a scenario does occur, we will provide you with a cash refund for the liquor products.

    • 5.2.Product Pricing and Information

      • 5.2.1.We do our best to ensure that we provide you with accurate, up-to-date product pricing and information, but errors and inaccuracies may sometimes occur and so we are unable to guarantee that all information provided on our Website and App are error-free, updated and completed. We shall not be held liable for these errors.

      • 5.2.2.The price to be paid by you for any item on our Site and/or App is based on the price of the item indicated at the time when we receive your order. This price may or may not be accurately reflected on our Site/App. We are not obliged to fulfil your order if the price listed on our Site and App is incorrect – even if you have already submitted your order.

      • 5.2.3.In the event that the actual price of the item(s) ordered by you is higher than what is reflected on our Site/App, we will use your contact details to reach you so we can inform you of this and so you can advise us on how you would like us to proceed with your order. You can choose to cancel your order or to go ahead with the order at the correct price. If we are unable to contact you, we will cancel your order.

      • 5.2.4.We reserve the right to edit price information, product description and other information without obligation to issue any notice of such changes – even after an order has been submitted – at any time at our discretion.

      • 5.2.5.We will process all orders, but may be unable to process some in light of exceptional circumstances (e.g. when item(s) has/have been discontinued). In such cases, we will try to offer you similar items as alternatives for your consideration. You can choose to proceed with the offered alternative(s) or to cancel your order.

      • 5.2.6.All prices indicated on our Website and App are inclusive of 7% goods and services tax (GST). All payment must be made in Singapore Dollars (SGD).

    • 5.3.Orders

      • 5.3.1.All orders made via your account is assumed to be an offer made by you to purchase the selected item(s) at the quantities set out by you in your order.

      • 5.3.2.We reserve the right to refuse and/or cancel any orders. Cancellations may be due to limitations on quantities of the product(s) for purchase, inaccuracies or errors in pricing and other reasons.

      • 5.3.3.Inclusion of products on our Website and App does not guarantee that we will have stocks available for purchase. All orders are subject to stock availability.

      • 5.3.4.You can cancel your order anytime, so long as you do so before we dispatch your items. There will be no additional cancellation fees to be charged.

      • 5.3.5.In the event that we have already dispatched your items, we require you to return the item(s) to us according to the guidelines provided by our team members during your cancellation processing period.

      • 5.3.6.If we have to cancel your order, we will refund the payment amount back to you through your original mode of payment.

    • 5.4.Payment

      • 5.4.1.Office Buddy accepts payment through the following methods:

        • (a)Cash/Cheque on Delivery;
        • (b)Payment using major debit and credit cards made via PayPal;
        • (c)Payment using credit card, UnionPay, WeChat Scan and Pay and Alipay via FOMOPay.

        Please note that payment methods via PayPal and FOMOPay are subject to change at PayPal and FOMO Pay’s discretion. Please read and review their Terms and Conditions for more information.

      • 5.4.2.Orders are not finalized, even if you have submitted your order. Office Buddy will only proceed to process your order when you have finalized your mode of payment. We shall not be held liable for any delays in and/or non-delivery of items.

    • 5.5.Delivery

      • 5.5.1.We aim to deliver your items to you at your stipulated delivery address within 3-5 business days from the date in which the order is placed.

      • 5.5.2.We charge $10 for delivery if your total purchase is less than $100. Otherwise, we will waive the delivery charges and deliver your items to you for free. This fee will be reflected in your tax invoice.

      • 5.5.3.The delivery of your items is dependent on several factors, including (but not limited to) delays resulting from issues with the delivery vehicle (e.g. vehicle breakdown), bad road/weather conditions, delays in receiving products from suppliers.

    • 5.6.Returns and Exchanges

      Please refer to our Returns and Exchanges Policy.

    • 5.7.Warranty

      We have products listed on our Site and Apps that are sold with warranty, but do note that the warranties are given by the brand suppliers. We cannot be held liable if they do not fulfil the warranty.

  6. 6.PROMOTIONS AND PROMO CODES
    • 6.1.Promotions

      Office Buddy may run promotions and other programs at any time. These promotions and programs are subjected to additional terms and conditions, which can be found on this page and are hereby incorporated by reference into these Terms.

      • 6.1.1.Promotions are only valid for the time period specified by Office Buddy and only while stocks last. We will not provide compensation in any form in the event that item(s) marked for a promotion event are out of stock.

      • 6.1.2.Free gifts are offered on a “first come, first served” basis while stocks last. No cash or credit will be offered in lieu of the free gift.

      • 6.1.3.Office Buddy does not accept returns and/or refunds for items that are purchased under a promotion except in exceptional circumstances (e.g. when the items are recalled back by the brand supplier). This also applies to the free gift offered along with the promotional item.

      • 6.1.4.Our decision on all matters relating to promotions, discounts and promo codes are final and will be effective immediately.

      • 6.1.5.We reserve the right to discontinue any promotion, discount and promo codes at any time without notice or liability.

    • 6.2.Promo Codes

      • 6.2.1.Promo codes refer to codes that are given to you for a discount rate that is specified by Office Buddy. This code is to be inputted in the Promotion Coupon box when checking out. The amount will be deducted automatically once you submit your order.

      • 6.2.2.Promo codes are only valid for the time period specified by Office Buddy and can only be used once unless specified otherwise.

      • 6.2.3.Office Buddy reserves the right to verify the validity of any coupon codes and to declare any of such codes to be null and invalid if we view the code to be misappropriated or fraudulently used.

  7. 7.SECURITY AND PRIVACY POLICY

    We are aware of the importance of keeping your personal information secure and are committed to ensure that we protect your personal data. Please refer to our Privacy Policy to understand our privacy policy and practices.

  8. 8.COMMENTS, FEEDBACK AND OTHER INFORMATION

    Here at Office Buddy, we value your feedback to help us improve and serve you better. You can provide us with any comments, feedback and other information so long as the content:

    • (a)is not illegal, inappropriate, obscene, offensive in nature;
    • (b)does not contain software viruses, solicitation or any form of content that constitutes as “spam”;
    • (c)is provided with accurate details (e.g. accurate email address) that does not impersonate any individual or entity.

    Office Buddy reserves the right to edit, remove and review all of such information.

    Comments, feedback and other information that are provided to us may also be used, distributed, exploited, communicated, transmitted and broadcasted for any purpose at our discretion.

    If you have any comments and/or feedback, you can:

    • »Email us via contact@officebuddy.com.sg
    • »Drop us a message on Facebook (www.facebook.com/officebuddysg)
    • »Tweet us @officebuddysg
    • »Write in to us via post (see our address above)